sajghorevana.com guarantee your satisfaction with all the platforms of Sajghor by Evana. Receive a damaged or defective item or a wrong/missing product. We will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product, which will be conducted with your (customer) consent. In cases of swatches/samples of products may appear slightly different due to visual media issues such as mobile/computer resolutions and graphical variations. In that case, we can’t ensure any return/refund and do request you to visit our outlets physically to purchase after checking testers/swatches. Detailed and conditional clauses are mentioned below:

Order must be checked in front of the delivery person.
If you find any defect and think you need to return the product, inform the Hotline Number (01739662244) as soon as possible, along with a picture, and replace it instantly.
If the product is damaged, it must be informed immediately after receiving and returned within three days from the day it is received. (Outside Dhaka)
The product must be intact. However, there can be exceptions (if the product is damaged).
Used or Swatched products will not be considered for exchange or refund.
The request will not be accepted if the customer chooses or places an order alone and wants to return/change the product (except damaged products).
And in case of return for exceptional circumstances, the customer must pay the transportation cost.
The original Invoice must be returned along with the product.
Once we receive your returned product, it will take 1-2 business days to verify the issue, and after verification, if it is found that the claim is valid, then the product will be exchanged, or money will be refunded.
If the claim is invalid, Sajghor by Evana will not be liable to exchange or return the money.